Welcome to
iChoices.com,
the intelligent choice for IT infrastructure
iChoices.com
PTS Data Center Solutions, Inc. Company
568 Commerce Street
Franklin Lakes, NJ 07417
Main: (201) 337-3833
Fax: (201) 337-4722
(866) 4-PTS-UPS (478-7877)
info@PTSdcs.com
Customer Support
We will be happy to answer any questions you have
about our products. You may want to know technical information or even have
questions regarding an order you have already placed. We will do our best to
keep you informed in a timely manner. Our policy is to answer your questions
within 24 hours of the next business day. Please email us at: info@PTSdcs.com
Frequently Asked Questions
-Services-
Q. Can
you gift-wrap?
A. No
Q. Do you offer gift certificates?
A. No
-Shipping-
Q. What shipping service do you use?
A. iChoices standard shipping is UPS ground. Various
companies will ship items weighing greater than 70 Lbs.
Q. With standard shipping procedures, how long will it take for my package to
ship?
A. Approximately 3-5 business days for ‘in-stock’ products unless otherwise
noted.
Q. Can I pay for specialty shipping?
A. Yes, if the product is in stock we can overnight, 2nd day, or 3rd day your
product. For specialty shipping, please call our offices at 866.4.PTS.UPS
(478-7877) to find out rates and make arrangements.
Q. Do you offer international shipping?
A. No, not at this time.
Q. What is your return policy?
A. You may return an item in its original condition, with a 30% re-stocking
fee, within 15 days of receiving. Shipping charges can only be refunded if the
return is due to our error. All returns must be accompanied by the packing
slip. After a return has been received, it will take 1-2 weeks to process. If
using a credit card, refunds will be credited to your account. If paying by
check or money order, a refund check will be mailed to you. We suggest using
UPS or insured Parcel Post for your protection.
Q. What about a damaged piece, but I
still want the order?
A. We will issue an ‘ARS tag’ to have the damaged item(s) picked up and will
send you a replacement.
-Addresses-
Q. How do I reach you by standard mail?
A. Our “snail mail” address is: iChoices.com, i/c/o
PTS Data Center Solutions, Inc., 568
Commerce Street, Franklin
Lakes, NJ 07417
Q. How do I reach you via e-mail?
A. For sales information: Sales@PTSdcs.com
For information: info@PTSdcs.com
For more information regarding our partners’ program: partners@PTSdcs.com
Q. How do I reach you by phone?
A. You can reach us by phone by calling toll-free 866.4.PTS.UPS (478-7877).
Shipping Information
All items are shipped in approximately 3 to 5 business
days unless otherwise noted. iChoices.com
standard shipping is UPS ground. Various freight companies will ship item
weighing greater than 70 Lbs.
For products that are ‘in-stock’, we can overnight, 2nd day, or 3rd day your
order. If you desire any specialty shipping, please call our offices at
866.4.PTS.UPS (478-7877) to find out rates and make arrangements.
Company Information
iChoices.com is the
e-commerce portal for PTS Data Center Solutions, Inc. and has been selling
product over the Internet since 1997. We are committed to providing not only
the highest quality products, from leading manufacturers, but also excellent
service for our customers. We want to hear from you. Please submit your questions,
comments, and suggestions on how we can better serve you to the following
address: comments@PTSdcs.com
Our mission is to provide quality, facility &
network, infrastructure products direct to you with competitive
prices. We hope that you will enjoy our online catalog.
PTS
Data Center Solutions is a, facility &
network, infrastructure solutions provider specializing in highly
available, scalable, redundant and manageable, turnkey solutions for IT
environments from utility-to-desktop.
We
pride ourselves on providing turnkey products & service solutions that
effectively, protect & route, power, voice & data throughout a host of
IT-centric environments including; enterprise-wide facilities, data centers, server
rooms/closets, MDFs, IDFs,
wiring/network closets, phone rooms, network operation centers, command
bridges, commercial office space and home/home offices.
Privacy Policy
We are committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a more
personalized shopping experience. We may also use it to tell you about changes
in our services or about special offers we think you'll find valuable. We do
not sell, trade or rent your personal information to
others.
Ordering Online
All online transactions at IChoices.com are handled
with industry-standard SSL encryption.
When you enter your credit card number into the order form, it is transmitted
across the Internet in an encrypted (scrambled) form, and then it is decoded
when it gets to us.
When you place orders or access your account information, we offer the use of a
secure server. As a part of the Yahoo Store Mall we offer the highest level of
security. The secure server software (SSL) encrypts all information you input
before it is sent to us. Furthermore, all of the customer data we collect is
protected against unauthorized access.
According to CNN, "The prevalent opinion...is that on-line credit card use
is actually no riskier for consumers than traditional "low-tech"
transactions." We order products online all the time, both as a company
and as individuals. When we use a credit card to buy something online, we feel
at least as safe as we would when using one in a store or restaurant.
We are committed to protecting your privacy. We use the information we collect
on the site to process orders and to enhance your overall shopping experience.
We do not sell, trade or rent your personal
information to others.
Ordering Offline
iChoices.com welcomes you to call M-F 9:00 am - 5:00 pm Eastern
Standard Time to place your order. If there is any way we may better serve you,
please let us know.
Here is our toll-free number 866.4.PTS.UPS (478-7877).
Technical Support
We will do our best to bring you quality images of our
product. You may click on most of our images to view a clearer more detailed
photo. Our images work best if you are using the latest web browser software
from Microsoft or Netscape. If you are having any difficulty viewing our
product or navigating our site, please email us and we will help you trouble
shoot the problem. info@PTSdcs.com
Our Policies
iChoices.com has been selling product over the Internet since
1997. We are committed to providing not only the highest quality product but
also excellent service for our customers. We want to hear from you. Please
submit your questions, comments, and suggestions on how we can better serve you
to the following address: comments@PTSdcs.com
Our mission is to provide quality, facility &
network, infrastructure products direct to you with competitive
prices. We hope that you will enjoy our online catalog.
Shipping:
All items are shipped in approximately 3 to 5 business days unless otherwise
noted. iChoices.com standard shipping is
UPS ground. Various freight companies will ship item weighing greater than 70
Lbs.
For products that are ‘in-stock’, we can overnight, 2nd day, or 3rd day your
order. If you desire any specialty shipping, please call our offices at
866.4.PTS.UPS (478-7877) to find out rates and make arrangements.
Payment
Options: iChoices.com wishes to make paying as easy as possible.
At this time we accept six types of payment options – We can accept payments
from Visa, MasterCard, Discover or American Express online or by calling our
toll free number. You may also mail us a Cashiers Check or Money Order to – iChoices.com,
i/c/o PTS Data Center Solutions, Inc., 568 Commerce Street, Franklin Lakes, NJ 07417; however, we
cannot process your order until we have received your Cashiers Check or Money
Order for the total amount of the sale, including shipping charges and any
applicable Sales Tax.
Order Accuracy: Your order is reviewed for accuracy as soon as it is received.
Occasionally a manufacturer may inform us of changes in availability, you will
be notified as soon as possible. Such information can cause delays in your
estimated shipping time. We cannot be responsible for such changes in
availability or for any other inadvertent errors on our site.
Privacy: We are committed to protecting your privacy. We use the information we
collect about you to process orders and to provide a more personalized shopping
experience. We may also use it to tell you about changes in our services or
about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to others.
Security: When you place orders or access your account information, we offer
the use of a secure server. As a part of the Yahoo Store Mall we offer the
highest level of security. The secure server software (SSL) encrypts all
information you input before it is sent to us. Furthermore, all of the customer
data we collect is protected against unauthorized access.
Terms and Conditions
To provide you, our valued guests and customers, with
the best service possible, iChoices.com has the following list of
Terms & Conditions:
Your order is reviewed for accuracy as soon as it is received. Occasionally a
manufacturer may inform us of changes in availability, you will be notified as
soon as possible. Such information can cause delays in your estimated shipping
time. We cannot be responsible for such changes in availability or for any
other inadvertent errors on our site.
Sales discounts and special offers may require a minimum purchase. Void where
restricted by law. Prices shown on the site are subject to change and are not
final until customer's order is placed and confirmed.
For all orders, iChoices.com cannot offer any credits or refunds
beyond 15 days after you receive your order.
Contact Us
Customer Support:
customer-support@PTSdcs.com
Sales:
sales@PTSdcs.com
Partners Program:
partners@PTSdcs.com
Comments:
comments@PTSdcs.com
Customer
Support:
customer-support@PTSdcs.com
